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Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

General Information:

Media Type: Book
Type: Other
Release Date: 2013-03-05

Geek's Thoughts: How many of you have heard of Van France and know his role in Disney history? He is the founder of the Disney University. In this book Doug Lipp explores several of the core lessons of the training programs, how they came to be, how they are applied as well as sharing some of the results of the program. The book is part history lesson, part business class and part a look behind the curtain at how Disney operates.

I found this to be an interesting read. I am always curious to learn and see how Disney operates. Here you get a glimpse at Cast Member training and the core values behind it.

 

The book covers 13 lessons:

  • Setting the Stage for Success
  • Capture Hearts and Minds
  • It Takes Art and Science
  • Gather Facts and Feelings
  • Be Willing to Change or Be Willing to Perish
  • Simplfy the Complex
  • The Honeymoon Will End
  • Keep Plussing th eShow
  • Beyond Orientation
  • The Language of Success
  • Give Back
  • Communicate Globally
  • Work Hard, Play Hard

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